Nataly Philippou

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Refund Policy

04 September 2019 welcomes you.

This Refund Policy refers to any photo products, which are available on the website and may be ordered by clients as well as to any customised photo album. The products may be delivered in digital or printed format. Any ordered customized album is non-refundable and cannot be returned or exchanged. Exemptions are:

  • If you found any manufacturer defect or damage which is evident. In that case, you should contact us and report about it within 24 hours from receipt of your order.
  • If the product has been damaged during shipping;
  • If there is any error on the size of the album, or colour.

This Refund Policy also refers to any services provided by Natalie Philippou through the website.

In the case of equipment failure, extreme weather, or any unforeseen incident that prevents from shooting on a scheduled date a new date will be scheduled or client will be refund of their deposit, if applicable.

The session fee is paid in advance. This should be done in order to secure your chosen date. Please note, that this fee is non-refundable, but it is possible to transfer to another date in the event you wish to amend your booking 7 business days’ notice.

The session fee does not include any prints or digital photos. These images should be purchased separately.

This refund policy lasts 2 days for digital products and 4 weeks for print products. If this time period have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

The item should be send back to our address shown on Refunds are not granted for sale item and if the regular priced items have been opened and if it is not in its original condition, or damaged, or for any reasons not due to error. Any item that is returned more than 24 hours after delivery will not be exchanged or refunded. 

Once receives the client’s ordered item back, staff will inspect it and send you an email to notify you that we have received your returned Site staff will immediately notify the client of the approval or rejection of your refund.

If the return is approved, will initiate a refund to the Bank Wire, cash or original method of payment of the client. The client will receive the credit within a certain amount of days. it may take some time before your refund is officially posted. The client should contact us at  if still the refund is not received. may replace product only if it is defective or damaged.  In order to exchange it for the same item, client should send us an email at Depending on where the client lives, the time it may take for exchanged product to reach the client, may vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For any questions on shipping details or on how to return the item, the client may contact us.



Full Name:

Contact person name: Nataly Philippou


Phone: +35799357855

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